Order Information

Placing an Order
To place an order on our website, please use our secure on-line shopping basket and enter your information.
If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at info@RcToyCraze.com.

Returns or Exchanges
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Rest assured that you can return anything for any reason at all. We want you to be 100% satisfied with your purchase.

In the event you need to return an item, you must send an email to returns@RcToyCraze.com within 7 days of receiving your order for your R.G.A. #. We will ONLY accept authorized return requests via email and within 7 days of the delivery date. All items must be unused and in the original packaging and returned to our office within 14 days. In order to assure prompt and efficient handling of your returns, RC Toy Craze requires all returns be shipped via UPS, FedEx, or U.S. Postal Service with Delivery Confirmation. Strict adherence to this policy is required or your authorization and/or return will be denied.

You will receive a refund of the product cost minus a restocking fee of 15%. Buyer to incur return shipping costs. We suggest that you place a small test order for individual items to verify the product before ordering large quantities. BULK ORDERS OF 6 ITEMS OR MORE MAY NOT BE RETURNED.

Methods of Payment
We accept Visa, Mastercard, Discover, and American Express.

If you'd like to order with a check, please send your check or money order us at:

All orders by check or money order will be sent after payment is processed.

Delivery Time
Most orders leave our warehouse by the next day (excluding weekends and holidays) from when the order was placed.

Our state-of-the-art shipping facility is in Los Angeles, California.

Backorders
Occasionally, an item you have selected may be out of stock. We try to maintain a large inventory of every item, but high demand and popularity of some items can cause temporary shortages. Every effort will be made to notify you of the backorder with a new ship date. Backorders will be shipped within 24 hours of our warehouse receiving new stock from overseas. If the item is on backorder, you will be given the choice to cancel out your order.

In the event your order includes multiple items and one is out of stock, all in-stock items will be shipped and any backordered items will be shipped as soon as they are available. We will send you an email notifying you of this, and you'll have the option of a) waiting for the backordered item b) substituting for another item, or c) deleting the out of stock item from your order

Shipping

Physical Address Required
You must provide a physical address for shipping, as P.O. boxes are not delivered to via UPS!

RC Toy Craze uses UPS Ground for shipping.

SHIPPING RATE TABLE
Shipping cost is based on the total dollar amount of your order, plus 10 cents per item.

* We are currently not shipping to other nations, but may add Canada in the near future.

Sales Tax
Sales tax will only be assessed for orders that are shipped to the state of Utah (6.8%). If you are a Utah retailer with your own Utah sales tax number, contact us if you are purchasing wholesale with your reseller number.

Thank you for visiting RC Toy Craze!

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